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Troubleshooting Google Sheets Connection

Are you having issues with your Google sheet connection?

You will want to make sure that you follow the Google Sheet template format and that the template is the first tab of the Google Sheet.

If you are getting this error when trying to select a Google Sheet, you can follow these simple steps to troubleshoot the connection.

1. Disconnect the Google account by clicking the trashcan icon next to the email running into the issue.

2. Reconnect your Google account.

3. Ensure all checkboxes are checked when giving permissions to Reach Reporting.

4. Try to select the account and add Google Sheets.

Who can access it?

Once you authorize a Google account, it is tied to your Reach Reporting login. That way, it is authorized to use by any company you have access to and is specific to you.

  1. Other Team Members can't use your Google Account to connect a google sheet.
  2. Team Members can sync any existing Google Sheet that is connected to the company.
  3. Team Members can authorize their own Google Account to connect additional sheets.
  4. A Google Sheet can be used in multiple companies.

If you try to sync and receive the error “The Google Account associated with this Google Sheet needs to be authorized again. Would you like to sign in to Google?”, you will want to add the Google Sheet like it is a new one, and it will re-authenticate the existing one. There is no need to remove it from Reach first.

Important Note: Google Sheets Only

The connection must be a Google Sheet - it cannot be an Excel file uploaded to Google Drive. The file must be created as a native Google Sheet within Google Drive for the integration to work properly. 

If you have already uploaded an Excel file to Google Drive, you can open the file, then navigate to File > Save as Google Sheets > connect the Google Sheets copy to Reach.

 

 

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