Managing your billing is a crucial part of keeping your account up to date, whether you want to adjust your subscription or make other changes. In this article, we’ll guide you through the different options available for managing your billing, from upgrading or downgrading your plan to canceling it entirely.
Upgrading or Downgrading Your Plan
If you're looking to adjust your current plan to better suit your needs there are several ways you can initiate the process:
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Contact Your Account Representative
Your dedicated account representative is always available to assist with any changes to your plan. Simply reach out to them, and they will help you navigate the upgrade or downgrade process smoothly. -
Use the Chat Feature on Our Website
For immediate assistance, you can use the chat button located in the bottom-right corner of our website. This allows you to instantly connect with our support team, who can guide you through the process of upgrading or downgrading your plan. -
Email Support
If you prefer, you can also send an email to our support team at support@reachreporting.com. Be sure to include your account details and the changes you'd like to make, and our team will assist you in completing the request.
Canceling Your Plan
While we hope you’re enjoying the value of Reach Reporting, we understand that sometimes you may need to cancel your plan. The process for canceling is just as easy and can be done through a few different channels:
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Contact Your Account Manager
As with plan adjustments, your account manager is here to help. They can walk you through the cancellation process and ensure everything is handled smoothly on your behalf. -
Email or Chat Support
You can also reach out to us via email at support@reachreporting.com or through our website’s chat feature. Simply provide your account details and indicate that you’d like to cancel your subscription. Our support team will confirm the cancellation and provide any additional information you may need.
Additional Support and FAQs
If you have any other questions or need help managing your billing, our Help Center is filled with FAQs and articles that might answer your question. You can also reach out to our support team at any time through chat, email, or by contacting your account representative.