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Adding Images in the Reach Reporting Builder

Adding and editing images in the Report Builder and troubleshooting common image issues.

In this article:


Supported Image File Types

Only certain image file types are supported in Reach Reporting. For a complete list of allowed and restricted formats, please see our Allowed Logo or Image File Types Knowledge Center article.

Adding Images in the Reach Reporting Builder

Open a report, and then select the Image option on the left toolbar:

In this menu, you can upload multiple images to use throughout your reports. Any uploaded images are tied to your user login. Therefore, the image is available within other reports and other companies to which you have access.

This way, if you upload an image to use in your reports, you would only have to upload that image once.

To upload an image, simply click the upload button:

Once your image is uploaded, add it to the report by clicking and holding while dragging it onto the report:

Editing an Image

To move the image, click it and drag it to where you want it to sit on the page.

To resize, click and drag the corners or sides of the image:

When you select an image by clicking on it, you will notice the top-right menu changes to provide additional options.

With this menu, you can:

  • Change the opacity

  • Change the angle

  • Modify the layers

  • Position the image

  • Lock the image, so it doesn't move or get deleted

  • Delete the image

You can play around with the design elements until you find exactly what you are looking for. 

Use the Undo and Redo buttons to revert recent changes.

Moving Report Elements Between Pages

Important: You cannot drag items from one page to another in the report builder.

To move elements between pages, you can copy and paste them:

  • Select the item you want to move
  • Use Ctrl + C (or Cmd + C on Mac) to copy
  • Navigate to the destination page and click on the page
  • Use Ctrl + V (or Cmd + V on Mac) to paste

Statement Page Restrictions:

Statement pages cannot contain any other elements besides the statement itself. You can enable the option to “Show Company Logo” in the Additional Settings > Titles, but you cannot add images, text boxes, shapes, or any other content to a page that contains a statement. This is a fundamental limitation of how statement pages are structured in Reach Reporting.

 

Troubleshooting Image Upload Issues

If you're experiencing issues when trying to upload an image or if images aren't displaying correctly, try the following solutions:

When the Upload Button Does Nothing:

  • Check the image file size - Larger images may not upload properly. If the file is too large, contact support to verify size limits.
  • Verify the file type - Make sure your image is one of the supported file types.
  • Resave the image - Try saving the image in a different format. For example, if you have a JPG, save it as a PNG, or vice versa.
  • Compress the image - Use an image compression tool like compressjpeg.com to reduce the file size before uploading.
  • Check for embedded color profiles - Some images have color profiles embedded that don't work properly with Reach Reporting. Resaving the image in a different format or using an image editor to remove the color profile may resolve this issue.

When Images Don't Appear in PDF Exports:

If images display correctly in Reach but don't show up when you export to PDF, apply the same troubleshooting steps listed above. The issue is often related to file format, size, or embedded color profiles.

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